Services Specialist - Training

Job Description Summary

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair, and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.

Job Description

Roles and Responsibilities

• All field services training related activities for both employees and customers, including delivering product, system and process trainings and providing ongoing support to ensure the standard and quality of field service execution.
• Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
• Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
• May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.

Required Qualifications

• This role requires basic experience in the Services & Training. Knowledge level is comparable to a Bachelor's degree from an accredited university or college
• Relevant experience of 3– 7 years with experience on Relay setting recommendations.
• System & product level knowledge is a must.
• Knowledge on SAS Database, SAS Architecture, various Protocols isrequired.

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Desired Characteristics

• Strong oral and written communication skills. Ability to document, plan, market, and execute programs.

Additional Information