Senior Manager - BPM & Quality

Senior Manager - BPM & Quality

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for facilitating and executing documentation of new processes and processes requiring change, enabling process Change Management by sharing relevant triggers/information with the concerned function.The role is also responsible for driving continuous process improvement projects/initiatives in the aligned function geographies and creating Training Modules and train functional employees to build problem-solving approaches.

Role Accountability

1. Identify work processes of aligned functions based on life cycle management approach. (CLCM / PLCM)
2. Manage documentation of processes as per standard templates approved by PPRC for Critical processes. Non Critical processes documentation in BPM approved template along with all necessary elements
3. Ensure identified business processes are documented in a timebound & phased manner as per organizational priorities
4. Drive an effective Change Management System of aligned functions to ensure that Process documents are always relevant to changing business needs and compliant with regulatory requirements
5. Ensure that the process is documented along with defined efficiency, effectiveness measures and scope of automation enabling effective measurement of business processes and for identifying improvement /digitization opportunities
6. Continuous self-development and bringing in new waves such as RPA / Digitization in the process management
7. Sensitize functions on the know how's and importance of BPM by deploying need-based Business Process Management Training modules organization-wide in a planned workshop mode
8. Lead and facilitate functional / cross-functional improvement projects using Quality Methodologies and Frameworks such as Agile, DMADV/DMAIC, Business Process Reengineering etc. and ensure the projects are completed as per the plan
9. Lead and facilitate high impact Cross-functional projects across aligned functions & geographies around identified improvement initiatives focusing on Productivity, Customer experience, enabling growth and improving engagement
10. Identify and benchmark within and outside the SBIC fraternity by understanding the best practices within the SBC Fraternity and across the industry and prepare a "Strawman Model/Proposal" and present it to management/Committee
11. Share project progress and provide regular updates on the project action status to the Project champion and Project sponsors, BPM & Quality Lead and Vertical Heads
12. Facilitate function in identifying and implementing small yet effective improvement opportunities (Kaizen) and best practices
13. Design and Deploy training on various quality/ project management tools and methodologies such as Lean, Six Sigma, Agile, SCRUM, RPA, VSM, QFD, Risk Assessment Model, FMEAs.
14. Maintain dashboards, data management and other information assets such as process library along with certificate management and timely disbursement for GB, lEAN & JDI certificates
15. Ensure process documentation and compliance adherence

Measures of Success

1. Timely implementation and completion of assigned improvement Projects
2. No. of Process enhancement / digitization initiatives suggested
3. Cost Saving
4. No of Green Belts , Lean Projects & Kaizen event completed
5. No of Employees upskilled on Project management tools , risk assessment tools..
6. Process Adherence as per MOU

Technical Skills / Experience / Certifications

1. Sound knowledge on Project Management Methodologies and Framework such as Agile, SCRUM, Six Sigma, Lean Practices, Business Process Reengineering etc.
2. Expertise in Statistical Analysis & hands on experience in using Minitab or equivalent statistical software
3. Expertise to make excellent presentations especially for senior management as part of project analysis decks.
4. Knowledge and usage of tools such as RPA,VSM,QFD,Risk Assessment Model, FMEAs .
5. Knowledge of handling change management, digitization in the existing process.
6. Experience in creating logical Process flows using MS Visio or any other Business Process Management Tool
7. Experience in writing whitepapers/case studies/Handover documents/ Knowledge Objects/RFI/RFP and Fluency in MS Office and other virtual collaborative tools
8. Experience in Improvement project management , digitization, RPA, BPM and BPR .
9. Black Belt Certification or any other Project management certificates such SCRUM/Agile from reputed Institute / organization

Competencies critical to the role

1. Stakeholder Management
2. Innovation and problem solving
3. Process Orientation
4. Planning and Organizing

Qualification

Graduate / Post Graduate in any discipline

Preferred Industry

Service Sector / Financial Services / Credit Card Industry

Experience Level

Senior Level