Investigation Specialist - FR, PSME ABBO-Variable (Fernando)

Investigation Specialist - FR, PSME ABBO-Variable (Fernando)

Description

Amazon Business Biz Operations (ABBO) is part of Self-Service Registration (SSR) within Business Prime, SSR, Marketing, and Expansion (PSME).
The Amazon Business Biz Operation (ABBO) team is part of WW SSR and has evolved from its exclusive focus on Verifications/Abuse to assist WW AB/SSR on work types that requires human intervention. We support all nine countries WW and operate 24/7 from India, Japan & Costa Rica.
We envision i) To onboard business/corporate customers on Amazon platform providing additional benefits such as bulk ordering, expedited delivery etc. We verify legitimacy of potential AB customers, review and validate changes of business information on the account and corroborating licenses for healthcare professionals intending on purchasing medical supplies. ii) To prevent AB plateform from Abuse, team combines technology, machine learning and human ingenuity to identify threat vectors that can be utilized to perpetrate abuse. We create mechanisms to reduce the impact of abuse proactively and reactively, and work with partner teams to identify and close gaps in our systems, services and processes that allow abuse to occur in the first place. iii) To support SSR and transform ABBO into the Center of excellence for AB Operations, where multiple teams could off-shore activities that are cost effective, scalable and/or automatable if managed through ABBO, and reduce cost to serve by modularizing work types, enable business teams to deliver more for our customers, and progressively automate tasks to drive long term efficiency.
If you are one who is self-driven, look for new challenges and strive to raise standard under a fast-moving environment, all you need is the ‘ABBO’ platform. We are inviting application for the position of Investigation Specialist where candidate will be needed to work for the AB customers and internal ABBO system to meet business requirement. The candidate should demonstrate quicker decision-making ability and poses excellent verbal and written communication along with analytical skills.

Basic Qualifications

 Graduate in any discipline is required.
 Excellent written and spoken in French language , minimum Graduate with B2. Adv. Diploma/ certification holders required.
 Excellent interactive skills, with the ability to write & communicate complex issues appropriately and evidently to both internal and external stakeholders.
 Proactive, self-disciplined, quick-learning, diligent and detail oriented.
 Effectively prioritizes work time to ensure quality and fulfills department standards for time spent

Preferred Qualifications

 Willingness to take initiatives & responsibilities to reduce customer efforts.
 Communicates effectively both in verbal and written form on all investigative and operational matters.
 Creative and analytical problem solvers with a passion for operational excellence.
 Experience with Microsoft Office, including Outlook, Word, and Excel.
 Ability to interact with internal/external customers in target language.