Application Tech Support Practitioner
Shankar WoollenJob Description
Application Tech Support Practitioner
Project Role : Application Tech Support PractitionerProject Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Windows Server Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : Graduate
Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve accurately defining client issues, interpreting and designing resolutions, and utilizing your deep product knowledge to keep our world-class systems running. Roles & Responsibilities: - Provide ongoing support to clients, acting as the interface between the client and the system or application. - Accurately define client issues and interpret and design resolutions based on deep product knowledge. - Utilize exceptional communication skills to ensure the smooth functioning of world-class systems. - Collaborate with cross-functional teams to ensure the timely resolution of client issues and the continuous improvement of systems and applications. - Stay updated with the latest advancements in Microsoft Windows Server Administration and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Server Administration. - Good To Have Skills: Experience with related technologies such as Active Directory, DNS, DHCP, and Group Policy. - Strong understanding of system and application architecture, including troubleshooting and problem-solving skills. - Experience with virtualization technologies such as VMware or Hyper-V. - Solid grasp of networking concepts and protocols, including TCP/IP, DNS, DHCP, and VPN. - Experience with cloud technologies such as Azure or AWS. Additional Information: - The candidate should have a minimum of 5 years of experience in Microsoft Windows Server Administration. - The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful solutions.
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