Operations Support Specialist 1

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The opportunity

The Operations Support Specialist role is responsible for supporting the delivery of consistent operations processes, policies, and other operational administrative activities with the objective of driving the efficient functioning of the Markets organization, ensuring our people are empowered to relentlessly focus on winning in the market and deliver exceptional client service.

The position reports to the Operations Senior Specialist and will be aligned to one, or a portfolio of Markets Functions activities.Day to day the role will have dotted line reporting to the respective Function Operations leader.

Your key responsibilities

Depending on portfolio assignment, responsibilities may include leading, supporting and executing some or all of the following operations activities and processes:

• Annual budget planning and support
• Annual strategy planning process
• Supply chain processes (BRIDGE, procurement, contracting, invoicing processes)
• Support management Information reporting
• Talent pipeline support (recruiting, on/off boarding, year-end, succession planning)
• Participation and/or leadership of Markets operations strategic initiatives
• Operations team Support (predominantly GDS)
• Global Integrated Planning, Annual G360 portfolio review, G360 succession planning
• Data management

Essential Functions of the Job:

Some or all of the below will be applicable depending on the scope and Function alignment of the role.

Responsible for supporting the delivery of operational excellence across the following activities:

• Budget - support robust and transparent budget processes that drive enhanced investment decisions:
  • Support annual budget planning process, and contribute to the development of the annual budget plan to support delivery of annual priorities
  • Support Function budget to within 2% of approved plan
  • Support event, expense and travel review and approvals
  • Support purchased/sold time plans
  • Make/present recommendations on budget execution progress, funding risks and proposed solutions including potential savings opportunities through synergies, better leverage of GDS, innovation and automation
  • Deliver robust operational insights and guidance that drive enhanced investment decisions.
• Supply chain - support supply chain activities in alignment with growth and budget priorities, including source to pay processes (e.g., BRIDGE, procurement, contracting, invoicing)
• Reporting
  • Collaborate with MBS Integrated Planning and Reporting teams to drive adoption of centralized Markets reporting tools
  • Produce management information packs for function leadership meetings, leveraging centralized Markets reporting tools
  • Collaborate with MBS Integrated Planning and Reporting teams to develop function-specific financial reports
  • Support the execution of MBS Integrated Planning and Reporting teams approved function specific reporting processes, dashboards, and tools
• Integrated Planning and GAC processes – support and execute:
  • Integrated planning processes as defined by MBS Integrated Planning team
  • Annual G360/GAC processes as defined by the GAC/G360 team
  • Governance of Account attribute changes, e.g., Sector, GCSP, Market Segment etc.
• People operations
  • Support high people engagement through effective and consistent delivery of people related operational processes (as defined byMBS Operations & Reporting and Talent), e.g., operational processes aligned to recruitment, on/off boarding, secondments, inter-firm moves, mobility assignments, year-end activities
  • Work closely with local/global Talent to address/escalate people issues or procedures arising in the function
  • Support inter-firm purchased/sold time engagement documentation
• Process improvement
  • Support MBS Operations & Reporting colleagues to improve, innovate and streamline operational solutions that accelerate speed to market and enable Markets functions to focus on revenue generation
  • Provide insight on business enablement operations solutions
  • Provide constructive challenge to drive the right outcomes aligned to function objectives and wider EY business
• Project Management support of operations related initiatives and transformation/change programs aligned to Function or Markets
• Team collaboration channels
  • Support effective teaming through inclusive and trusted behaviors, enabling all operations team members to achieve their highest potential both individually and collectively.
  • Support function collaboration activities, e.g., team communications, maintain function collaboration sites (e.g., Yammer, Teams), support all hands calls, business planning events and strategic workshops including taking minutes and supporting follow up actions.

Analytical/Decision Making Responsibilities:

Some or all of the below will be applicable depending on the scope and Function alignment of the role.

• Anticipate operational business needs and proactively provide innovative ideas and solutions
• Ability to create project timelines, follow up on completion and manage outcome expectations
• Experience of conceptual problem-solving
• Assess and prioritize financial requests against limited/set budgets
• Provide proactive strategic operations insight and guidance at all levels, making recommendations/problem-solving as issues arise.
• Recommend strategic operations solutions based on a solid understanding of firm and business objectives and needs analysis and own experience/knowledge.
• Apply knowledge of the business, resources, leveraging relationships, communications, and operational effectiveness to drive and deliver complex operations initiatives
• Provide insightful guidance on project funding options
• Able to convert data (e.g., budget, performance, sales, and pipeline) or abstract concepts into sharp, compelling Management Information materials

Skills and attributes for success

• Experience of delivering operational excellence across the most of the essential functions of the role
• Budget management experience across a global matrix organization.
• Able to articulate and position operations issues and activities in the context of the Function’s business issues and strategic priorities.
• Good program management skills
• Able to solve conceptual problems
• Able to overcome barriers and achieve results.
• Financial acumen with demonstrable ability to make practical recommendations
• Good interpersonal and communication skills; able to quickly establish personal credibility and influence.
• Experience working at a senior level in a fast-moving, client-driven environment
• Experience in supporting transformational change by engaging with and building strong, trusting relationships with stakeholders
• Strong oral and written communication skills
• Comfortable influencing without authority
• Able to work both independently and within virtual, broad-based teams
• Comfortable with ambiguity and managing conflicting priorities.
• Proactive, forward looking and comfortable with taking the initiative.
• A global mindset and ability to communicate and work effectively across cultures
• Resilient, agile and pragmatic under pressure
• Intermediate skills in Word, Excel and PowerPoint

Ideally, you’ll also have

• Travel may be required from time to time to complete assignments and meet with organizational leaders and stakeholders.
• Flexibility in working hours to accommodate volume of work and multiple time zones as needed

What we look for

Education:

• Bachelor’s/University degree or equivalent qualification required

Experience:

• 5-7 years of operations experience in a corporate environment

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