CSO_CSO_B3201_2-Manager (Windows)

Hindustan Paper
Mumbai
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 4 yearsMin. 4 years

Job Description

CSO_CSO_B3201_2-Manager (Windows)

About Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

Job Title: CSO_CSO_B3201_2-Manager (Windows)

Job family: Customer Service Operations

Sub job family: Cloud & Security Customer Service Operations

Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud and Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Key Responsibilities-
Technical administration or troubleshooting to ensure the efficient functionality of the solution.
Incident Validation, Incident Analysis, Solution recommendation
Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
Act as a point of escalation for Level-1 customer service analysts
Coordinate with IT teams on escalations, tracking, performance issues, and outages.
Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
Publish weekly reports and monthly reports on customer service operations activity.

Qualifications-
Science Graduate (IT / Computer) is preferred.
Bachelor of Engineering (BE), Bachelor of Technology (B.Tech), or Master of Computer Applications (MCA) is required.
A minimum of 4 to 5 years of relevant experience and a total of 7 years of experience in the field of IT Security and the implementation/support of in-scope solutions.

Other knowledge/skills-
Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
Experience in troubleshooting platform related issues, data backup, restoration, retention
Maintains awareness of latest technologies in the domain

May be an individual contributor or may lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Service Assurance.
Operational role, responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area.
Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures. 

Skills

windows server, internet information services, citrix xenapp, active directory, hyper v, powershell, operating system

Job role

Work location
Work locationMumbai Mumbai
Department
DepartmentIT & Information Security
Role / Category
Role / CategoryIT Security
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 4 years

About company

Name
NameHindustan Paper
Job posted by Hindustan Paper

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