Customer Service-B2

Customer Service-B2

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

This job is only for female candidate with 3 years experience. The candidate must be well versed with English communication, writing skills & know the IFM works. She must have skill of employee and client handling. Honesty & hardworking is the key requirements.

Below are the few JD for same profile.

Job TitleWork ProfileReport Frequency

Reactive TicketsAttending calls , emails , phone call, walkin queries. Aligning respective teams (soft /Technical/Building team) for closure , raising  and closing calls in portal within tat.Weekly /Monthly/Quarterly/Half Yearly/yearly

Proactive TicketsCall raising & closure in portal given by in house team in technical and soft groupWeekly /Monthly/Quarterly/Half Yearly/yearly

EventsBooking event venue 18th /19th floor cafeteria/Trainign Centre, confirming the booking to requestor as per availability. Aligning IT/core admin/ ground team for setupMonthly 

Training  CentreAttending booking request and confirming as per availability. Updating booking in tracker and preparing weekly training room schedule for circulation to coresponding teams Weekly/Monthly

StandeeAttending booking request and confirming as per availability. Updating booking in tracker and preparing weekly booking status schedule for circulation to other teams Weekly/Monthly

KeysAttending request for unlock pedestal, new key request against lost key as per process, cordinationation with key vendor and process bill and maintain tracker Monthly 

Meeting room Tracking of meeting team assignment for longer period. Processing meeting room defaulter list by sending mails to defaulters and maintaining the trackerMonthly 

Recreation room inventoryMaintaining inventory and ordering stock Monthly 

Biomedical Wastevendor cordination for pickup BMW , maintain disposal documentation, maintain montly  tracker.Monthly 

New Joinee desk Preparationspace allocation to new Joiners as per entity allocation and relevant approvals.New joinee desk preparation (Cleaning /decorating / Joining kit & name plate printing).Update occupancy data. 

Data Update (ERT/Emergency contact list/Extension List/ DA & EA List)Update List as per changes,Priting of ERT list as per format for display on every floor. Quaterly 

Water bottle Inventory Stock maintaining in tracker and placing the order with concern teamMonthly 

GFO events support Support client for all GFO events as When required On Demand

Medical supportCoordinating for any medical emergency to aligned the doctor and informing all the concern teams & cordiantion with  hospital casualty team incase of outdoor treament. C7 

Location:

On-site –Mumbai, MH

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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