FS Advisory Consultant

FS Advisory Consultant

• Engage with business users, understand problem statement and agree scope of engagement
• Interview product owners to understand as-is business processes and then develop customer-driven to-be processes
• Support the Business by documenting process models and identify opportunities for improvement
• Ability to map customer experience using tools like personas, customer journeys etc.
• Gather and analyse statistical data from the business areas for supporting business case for change
• Research and analyse best in class industry processes to support digitization & simplification of customer journeys
• Support the Business in planning and designing digital strategies encouraging customer retention and customer loyalty
• Bring in industry experience and thought leadership to advise on trends, future operating models and best in class journeys
• Develop a deep understanding of the business context and marketplace that our business stakeholders are operating in
• Employ process modelling techniques to capture requirements. Work hand-in-hand with the Product Owner and Development teams in order to deliver process improvements
• Work with multiple product owners to write & develop clear, non-implementation specific epics, user stories and acceptance criteria
• Support and contribute to the metrics driven culture within our function

Experience Level

Mid Level