Splz Senior Infra Engineer

Job Description

Job Summary –

A L1+ level technical Infrastructure support resource with 1-2 years of relevant experience to manage a critical project for one of our biggest client in banking domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications.

Qualificatio n:

 Any Degrees - B.E/B.TECH/BCA/M.TECH/MCA

 ITILv3 (Desirable)

Years of experience needed – 1 to 2 years

Technical Skills:

 Good knowledge of VMware ESXi, vCenter, Virtual Machine, VM snapshot, VM migration/vMotion, VM build using OVA/ISO, New VM creation, VM decommissioning, etc.

 L1 troubleshooting knowledge of Microsoft Windows Server, DNS Records, Software Installation, Windows Terminal Services, Microsoft Exchange/Outlook/Office 365, and Server hardening.

 Good understanding of Microsoft Active Directory, SharePoint, IIS and/or other industry standard server platform services including server’s hardware like Memory, CPU, Disk, NIC Card, power supply, etc.

 Basic understanding of LAN topology, Routers, Switches, Firewall and Network protocols and Services, including WAN/TCP/IP (IPv4, IPv6), DNS, DHCP, SMTP, SNMP, etc.

 Monitoring and management of automated tasks such as Backups/Restores of system/data, file transfers and scheduled tasks, etc.

 Knowledge in Linux, Infoblox, ControlM, Seeburger is a plus.

 Eyes on glass monitoring of Monitoring and ing tools, take appropriate action on s within expected time frame as per the pre-existing run books for supported systems and infrastructure.

 Participates in disaster recovery (DR) and business continuity tests by performing documented recovery procedures and troubleshooting issues that may be encountered.

Soft Skills:

 Ability to do multi-task in a fast-paced 24x7 ODC environment.

 Self-directed: works independently and is able to fulfill job requirements with minimal supervision.

 Requires strong interpersonal and organizational skills, ability to meet deadlines per SLA, work in a team environment, follow written policies and procedures.

 Gather the required information and Collaborate with L2/L3 Support team members to properly manage customer enquiries and escalate when appropriate.

 Effectively collaborates and communicates with the stakeholders and ensure client satisfaction.

 Excellent Customer Service Orientation, strong attention to detail when communicating with customers (verbal & written).

 Provide backup coverage for other members of the Technical Operations staff when required.

 Train and coach members of project groups to ensure effective knowledge management activity.

Certifications Needed:

 Certification is not mandatory.

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.