Assistant Manager - Global Network Operations

Assistant Manager - Global Network Operations

About Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

Job Description

This is a core technical position that acts as a Level-3 TAC support for SDWAN Services across multiple OEMs.  

Responsibilities

• Provide earliest fault isolation & resolution of issues pertaining to Versa, Fortinet, Viptela SDWAN, Cisco Miraki, EnGenius platform. 
• Should play key role in maintenance of Versa, Fortinet, Viptela SDWAN and Cisco Miraki, EnGenius followed by other OEM platforms.
• Works with OEM and engineering for platform performance improvement, upgrades, & moves/adds/change/delete (MACDs).
• Manages network incidents, owns earliest fault isolation, periodic technical updates, Root Cause Analysis (RCA), Permanent Corrective Action (PCA) with adherence to timelines.
• Develops Versa, Fortinet, Viptela SDWAN, Cisco Miraki, EnGenius LAB for testing of code, hot-fix & POCs.   
• Conducts platform audits to identify design, config gaps, present it within TAC & engineering for review and work for fix.
• Conducts internal trainings on acquired skill sets through day-to-day learnings for NOC L1 & L2 members.
• Keep eye on repeat incidents & work out for permanent fix through problem management process.
• Arrange periodic service & platform performance dashboards..

Desired Skill sets

• Experience in provisioning of Versa, Fortinet, Viptela SDWAN, Cisco Miraki, EnGenius On-Prem & Cloud based deployments.
• Expert level understanding & hands-on SDWAN Major release Versa 20.2.3, FortiOS 6.4, Viptela 19.2 & beyond.
• Expert level understanding & hands-on MPLS, BGP, IPSEC, ESP, vxLAN, TLS, DTLS, TLOC, DMVPN, ADVPN, NAT, PAT.
• Expert level understanding & Hands-on Firewall Policies, Threat Protection, Content Filtering, HSRP, VRRP, GLBP, Access-list, , DHCP, SSID, VLAN, WLAN, STP, NAT, 802.11a/b/g/n/ac wireless.
• Experience in provisioning in Cisco Miraki, EnGenius & other Manage Wi-Fi services for Cloud based & On-Prem Solutions 

Skills

sdwan, versa sase, versa, viptela, fortinet, cisco meraki, engenius, technical support, network support, bgp, mpls, dmvpn, ipsec, esp, tls, dtls, threat protection, threat management, network provisioning, incident management