Risk Management Coordinator , Book Risk Management , Amazon

Risk Management Coordinator , Book Risk Management , Amazon

Description

At Amazon, innovation drives growth and enables us to offer our customers more types of products conveniently and at even lower prices. Amazon Kindle is a revolutionary device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but take advantage of our store and the Kindle's ubiquitous wireless connectivity. Our mission for Kindle is to have every book in every language available in 60 seconds or less
The Amazon Kindle team is seeking a Senior Risk Management Coordinator for our Kindle Books Self-Publishing Operation. This is an exciting opportunity to work on highly visible projects and be part of history in the making!
The Risk Management Coordinator will:
• Evaluate content appropriateness compliance for books submitted through Amazon.com's Kindle Direct Publishing
• Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels
• Identify opportunities to eliminate process redundancy
• Leverage technology and innovation to bring continuous improvement to the operational processes
• Works effectively in a cross-functional environment
• Candidate will be responsible for ensuring program compliance by conducting research to minimize risk to the Kindle Store
• Draft SOPs for the team to improve the customer experience and/or internal efficiency
• Assist team with performance improvement efforts
• Identifies gaps in controls and processes and escalates to manager
• Maintain subject matter expertise specific to job functions and general industry awareness
• Communicate effectively with other departments, in and outside of Indie, in researching complaints and acting on behalf of CRM
• Drive root cause analysis of escalations
• All other duties as assigned


Key job responsibilities
At Amazon, innovation drives growth and enables us to offer our customers more types of products conveniently and at even lower prices. Amazon Kindle is a revolutionary device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but take advantage of our store and the Kindle's ubiquitous wireless connectivity. Our mission for Kindle is to have every book in every language available in 60 seconds or less
The Amazon Kindle team is seeking a Senior Risk Management Coordinator for our Kindle Books Self-Publishing Operation. This is an exciting opportunity to work on highly visible projects and be part of history in the making!
The Risk Management Coordinator will:
• Evaluate content appropriateness compliance for books submitted through Amazon.com's Kindle Direct Publishing
• Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels
• Identify opportunities to eliminate process redundancy
• Leverage technology and innovation to bring continuous improvement to the operational processes
• Works effectively in a cross-functional environment
• Candidate will be responsible for ensuring program compliance by conducting research to minimize risk to the Kindle Store
• Draft SOPs for the team to improve the customer experience and/or internal efficiency
• Assist team with performance improvement efforts
• Identifies gaps in controls and processes and escalates to manager
• Maintain subject matter expertise specific to job functions and general industry awareness
• Communicate effectively with other departments, in and outside of Indie, in researching complaints and acting on behalf of CRM
• Drive root cause analysis of escalations
• All other duties as assigned

Basic Qualifications

• Must be fluent in English in written and verbal communication
• A passion for reading.
• Maturity and ability to review explicit adult content from a clinical perspective. This includes nudity, strong language, etc.
• Ready to work in 24/7 support model
• Ability to work in a fast-paced, production-oriented environment.
• Exceptional level of organizational skills.
• Possess accountability for executing the self-publishing review to achieve operational goals.
• Willingness to challenge status quo.
• Must be able to think creatively and possess strong analytical and problem solving skills.
• Experience in identifying opportunities to simplify and/or automate complex processes.
• Educational qualification of Bachelor’s Degree or Higher. (Should have completed graduation and have documentary evidence of the same like Provisional Certificate and/or Degree Certificate)
• 2+ years of work experience

Preferred Qualifications

• Previous publishing experience.
• Experience working on process improvement processes like Six Sigma, Kaizen etc. is a plus
• Strong data analysis tools, using MS excel and similar software
• Strong technical and analytical aptitude, including some knowledge of statistics.
-Experience in digital media and knowledge of the publishing industry is a plus.
• Fluency in a European languages, Hindi, Arabic, or Japanese (written and verbal) a plus