Sr Customer Service Executive - Network Operations & Support
Hindustan Paper
Work from Office
Full Time
Min. 10 yearsJob Description
Sr Customer Service Executive - Network Operations & Support
About Company
TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsJob Description
Job Description�The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Responsibilities
�Maintaining, administering, upgrading, and troubleshooting network tools and equipment
�Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc.
�Ensure SLA are achieved & work proactively to maintain the same.
�Conduct vulnerability assessments for networks, Servers, applications, and operating systems
�Conduct network security audits and scanning on a predetermined basis.
�Compile and track vulnerabilities over time for metrics purposes.
�Timely upgradation of all the tools used and their related documents like SOP�s etc.
Desired Skill sets
�Demonstration of problem-solving skills
�Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
�Knowledge of network, operation systems
Skills
network operations, fiber network, optical fiber, network transmission, network maintenance, operations and maintenance, technical support, network support, fault management, escalation management, troubleshootingJob role
Job requirements
About company
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