Engineer - Customer Service Operations
Hindustan Paper
Work from Office
Full Time
Min. 3 yearsJob Description
Engineer - Customer Service Operations
About Company
TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsJob Description
Job Description�The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Responsibilities
�Taking ownership of customer issues reported, solving their problems through by providing resolution.
�Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
�Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
�Ensure SLA are achieved & work proactively to maintain the same.
� Certifications - CCNA, CCNP (Optional)
Desired Skill sets
�Demonstration of problem-solving skills
�Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
�Maintain awareness of latest technologies in the domain
Skills
sdwan, viptela, network support, technical support, l2 support, internet protocol, routers, switches, network operations, networking, troubleshooting, issue resolutionJob role
Job requirements
About company
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