Program Manager, Scaled Services Delivery

Program Manager, Scaled Services Delivery

Minimum qualifications:

• Bachelor's degree in engineering or equivalent practical experience.
  
• 2 years of experience in program or project management.
  

Preferred qualifications:

• 2 years of experience managing cross-functional or cross-team projects.
  
• Experience in operations, supplier/vendor, or service delivery management, in Information Technology.
  
• Experience in project or program management, setting up and executing projects and operational processes.
  
• Excellent problem solving, critical thinking, communication and negotiation skills.
  

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you will lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

Google is an engineering company at heart. We hire people with a broad set of technical skills who are ready to take on some of technology's greatest challenges and make an impact on users around the world. At Google, engineers not only revolutionize search, they routinely work on scalability and storage solutions, large-scale applications and entirely new platforms for developers around the world. From Google Ads to Chrome, Android to YouTube, social to local, Google engineers are changing the world one technological achievement after another.

Responsibilities

• Monitor vendor work products using standardized metrics for quality, timeliness, volumes, cost, etc. Drive Service Level Agreement (SLA) improvement plans, and manage escalations. Support vendor in ongoing activities including best practices, resource planning, training and certification, quality reviews, and tools access.
  
• Partner with business owners, define new workflows, drive Request for Information (RFIs)/Request for Proposal (RFPs) in collaboration with cross-functional teams (procurement, vendor management office, and contingent workforce services), set up pilots and long-term operations.
  
• Identify opportunities to streamline processes to meet business needs. Re-engineer processes to improve efficiency and customer satisfaction and operationalize solutions in partnership with cross-functional stakeholders and vendor partners.
  
• Deliver business reviews with internal stakeholders, cross functional team members, and external partners to achieve business goals. 
  

Experience Level

Mid Level