EUC-O365, Messaging, Application Packaging
Ecosource Power And Infrastructure
Work from Office
Full Time
Min. 8 yearsJob Description
EUC-O365, Messaging, Application Packaging
EMAIL, IM, SP JD
The candidate must be able to work in a Team to handle the Messaging Infrastructure comprising of Google Workspace, Ring Central and SharePoint. Should have good understanding and hands on experience in SharePoint, IM, Messaging systems and related tools.
Requirements:
Candidate must have 7+ years of experience in Google Workspace, Ring Central and SharePoint On-premises ecosystem
Administer, manage, and maintain the Google Workspace, Ring Central and SharePoint On-premises ecosystem
Strong knowledge and experience handling IM, SharePoint, Google Admin console, Gmail, Calendar, Docs, Sheets and Slides and related issues.
User & shared mailboxes, google groups provisioning and management
Room and Resource calendar management
Troubleshooting messaging issues
Understanding of mail transfer and access protocols, email security, spam, phishing and virus protection
Facilitate enterprise rollout of custom solutions that integrate G Suite functionality and work productivity.
Oversee email retention activities to comply with legal records retention policies.
Act as the single point of contact for P1 and P2 incidents, perform business impact assessments, coordinate and carryout suitable resolution involving key technical teams including Google support.
Knowledge of and exposure to Identity Providers (e. g. Okta)
Periodically analyze trouble tickets from lower tier teams, identify gaps, create and carryout new solutions, document and train technical support staff.
Escalate support issues to vendor, follow up and resolve them in a timely manner.
Collaborate with Google product managers and strategists, Google tech support, outsourced vendor teams to evaluate and recommend new G Suite features/ enhancements.
Excellent organisational, written and verbal communication skills desired & Strong customer focus and ownership
Incidents Change and Service Requests (tasks) needs to be addressed in a timely manner and provide RCA
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The candidate should have completed the required education and people who have 8 to 12 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.
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