Senior Executive

Senior Executive

• Basic Function
•  Experience in 2 to 4 years in US based inbound call center/HRO process
• Receives large volume of incoming tickets (HR Query) from various levels of Employees, responding to routine inquires following established procedures including but not limited to; payroll, benefits and LOA questions, and HR system navigation questions. Acquires substantial knowledge concerning Human Resources policies, programs, and procedures that allow first call resolution in the majority of cases.
• Monitors various HR inboxes and responds to inquiries and escalates to the appropriate workgroup.
  Quickly interpret the situation, determine the appropriate resolution, transaction, and/or escalation, and communicate the resolution and/or escalation to the caller.
• Logs all inquiries into a case management system used by the Company, recording and maintaining call history and outcomes.
• Takes immediate partnership for any critical or risk involved cases to ensure a quick and timely response.
  Performs special projects and other duties as assigned.
• Good experience in international HR Operations (Onboarding, Benefits /Employee Life Cycle)
• Perform Quality checks for Associates and make corrections appropriately
• 
  
  • Excellent communication skills both written and verbal 
  • Stakeholder management and interaction with clients
  • Experience in working with International HR Operations 
  • Seamless provision of services to the business
  • Provision of a quality and responsive service 
  • Effective maintenance of master people data and great at typing skills
  • Ensure all deliverables are accurate and up to date 
  • Ensure relevant and accurate data is recorded to enable reporting to internal and/or external stakeholders
  • Delivery of reports in timely manner
  • Open to Afternoon and Evening Shift