Program Manager, LM, Central Leads Management Team, ISG

Program Manager, LM, Central Leads Management Team, ISG

Description

Job Description:

Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon.

Are you interested in innovating to deliver an excellent level of service to Amazon’s Selling Partners? At Amazon International Seller Services, our mission is to make Sellers successful on Amazon. The seller growth function devises programs to recruit new Sellers and improve existing Seller performance by driving them to adopt to relevant Amazon products and services. We provide necessary support to new Sellers starting from their launch on Amazon to removing blockers and setting them up for success by leveraging various programs and tools.

Leads Management team (Amazon International Seller Services) supports the International Sales teams in lead generation and lead qualification activities for the entire gamut of Amazon services. Leads management team works in collaboration with a Data Science/BIE team to deliver high quality leads to the Seller management/recruiting teams across the globe

Responsibilities:

• Own end-to-end and drive multiple Projects/Programs in parallel and deliver results.
• Drive & deliver ML/Rule based prioritization models for the account management teams.
• Setup (or) manage programs by owning the creation of SOP’s, defining the metrics, reporting, monitoring the performance, implementing the technical initiatives.
• Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams
• Preparing and driving the WBR/MBR/QBR reviews with the stakeholders.
• Perform deep dives, data analysis and provide an insightful solution to the customer problems.
• Working with Seller/Account management teams to improve operational aspects of their business in providing a great consumer experience.
• Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships
• Tracking and reporting performance of the programs using appropriate metrics. Achieve productivity and seller satisfaction targets
• Audit, monitor, and review business performance for your accounts/programs, updating your plans to make sure actions remain optimal to deliver shared goals
• Recommend and make improvements to team processes, metrics, internal tools, SOPs, and other workflows


Key job responsibilities
Job Responsibilities:

• Own end-to-end and drive multiple Projects/Programs in parallel and deliver results.
• Drive & deliver ML/Rule based prioritization models for the account management teams.
• Setup (or) manage programs by owning the creation of SOP’s, defining the metrics, reporting, monitoring the performance, implementing the technical initiatives.
• Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams
• Preparing and driving the WBR/MBR/QBR reviews with the stakeholders.
• Perform deep dives, data analysis and provide an insightful solution to the customer problems.
• Working with Seller/Account management teams to improve operational aspects of their business in providing a great consumer experience.
• Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships
• Tracking and reporting performance of the programs using appropriate metrics. Achieve productivity and seller satisfaction targets
• Audit, monitor, and review business performance for your accounts/programs, updating your plans to make sure actions remain optimal to deliver shared goals
• Recommend and make improvements to team processes, metrics, internal tools, SOPs, and other workflows


About the team
Leads Management team (Amazon International Seller Services) supports the International Sales teams in lead generation and lead qualification activities for the entire gamut of Amazon services. Leads management team works in collaboration with a Data Science/BIE team to deliver high quality leads to the Seller management/recruiting teams across the globe

Basic Qualifications

- 3+ years of experience in handling live projects/programs end to end, by owning the goals, delivery and reporting.
- Ability to work with IT systems, understanding of SQL. Knowledge on MS Excel to prepare, track and report the WBR/MBR metrics. Perform data analysis on need basis.
- Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner
- Ability to deliver results independently in a fast-paced, challenging environment and passion for delivering great customer experience
- Attention to detail and high capability to work on different projects in parallel
- Creative and analytical problem solver with a passion for operational excellence
- Bachelor's degree required, MBA is a plus

Preferred Qualifications

- E-Commerce experience preferred
- Previous responsibility for strategic development, product management or product marketing, revenue targets and quotas is desirable
- Experience of CRMs e.g. Salesforce, sales and marketing automation tools
- Experience of working on projects with global stakeholders
- Experience in an analytical, results-oriented environment with external customer interaction