ASSOCIATE CONSULTANT
Jl Jolly Digitech India
Work from Office
Full Time
Min. 4 yearsJob Description
ASSOCIATE CONSULTANT
Experience
4.5-8 Years
Skill (Primary)
Cloud Services-Platform Engineering-DevOps
Qualification
B-Tech
Location
Chennai
Job Description (Posting).
Skill Criticality
regex/grok Must have
source code management (CI/CD) Must have
configuration management (ansible/puppet) Nice to have
scripting (python/java) Must have
cloud platforms (AWS) Must have
logging concepts (elastic stack) Nice to have
(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
Experience Level
Mid LevelJob role
Job requirements
About company
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The candidate should have completed the required education and people who have 4 to 8 years are eligible to apply for this job. You can apply for more jobs in Chennai to get hired quickly.
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