Assistant Vice President - Projects & Additional Reviews

Assistant Vice President - Projects & Additional Reviews

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

 

What’s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture 
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for driving Strategic Project Management and Operations management for CardOne/Vision+ across verticals/functions with direct top/bottom-line impact to SBIC.

Role Accountability 

1. Design and develop processes across customer lifecycle on CardOne/Vision+ system, ensuring on call resolution, better productivity and enhanced customer experience
2. Guide BRD development by the team for any process change that need to be rolled out on CRM/ Vision +
3. Produce a well-defined project plan, identifying the key milestones and assigning responsibilities / resources
4. Manage multiple project implementations in parallel, including strategic projects, ensuring that projects and programs are proceeding according to agreed scope, timelines and quality standards
5. Identify, assess and manage project risks, assumptions, issues and dependencies, escalating as appropriate via the agreed governance framework. Ensures projects being managed are compliant as per regulatory & internal guidelines
6. Work across workstreams to ensure adherence to program governance, timelines, and quality of deliverables
7. Provide timely reports on project status, risks and issues, evaluating project performance based on management information using standardized metrics and templates in Clarity
8. Maintain project change control, ensuring any changes to baseline are managed through change request and all impacts are considered
9. Manage the hand-over of products and services delivered by projects being managed to the relevant operational functions
10. Track and report Project Benefits post the production launch to concerned stakeholders
11. Create Training Needs analysis and oversee implementation (incl. creation of training/scheduling/conduct training sessions as necessary)
12. Review as-is process flows to identify automation opportunities in CardOne & Vision+ to eliminate pain points and reduce manual intervention
13. Develop team schedules and assist in the successful onboarding and training of team members
14. Oversee automation of service related dashboards for Inflow Outflow of QRCs,TTS,Tatburst,Complaints resolution etc.
15. Provide necessary documentation/data related support for internal and external audits
16. Perform day to day operations management on CardOne system, including
    1. Analyze and publish reports at regular intervals for errors/timing to maximize outcomes for SLAs and accordingly develop business requirement for further implementation/service Delivery
    2. Oversee Resolution Tracking of all Incidents, Service Ticket and Problem ticket Management
    3. BAU operations and monitoring for ETL, Reporting and rules Engine Application
    4. BCP management (DR Drills and regular DR environment management)
17. Ensure process documentation and compliance adherence

Measures of Success 

1. Budget & timeline adherence in project implementation
2. Defects highlighted post Launch
3. Automation %
4. Timely and accurate MIS / business dashboard
5. No adverse observations in internal/external audits
6. Process adherence as per MOU

Technical Skills / Experience / Certifications

1. Understanding of business processes across lifecycle of card domain 
2. Understanding of interdependencies between technology, operations and business needs
3. Good understanding of CRM and main frame system
4. Basic Technology knowledge on Siebel CRM, OBIEE, Informatica and Oracle rule engine is a plus
5. Understanding of project management activities, PMP Certification is a plus

Competencies critical to the role

1. Detail Orientation
2. Process Orientation
3. Problem Solving
4. Change Management

Qualification 

Graduate in any discipline

Preferred Industry

FSI

Experience Level

Executive Level