Customer Support Associate - French, AbeBooks
Babu Energy
Work from Office
Full Time
Min. 1 yearJob Description
Customer Support Associate - French, AbeBooks
Description
The AbeBooks Customer Support (CS) team operates with a focus on Seller Support Operations (SSO). In SSO, we support sellers with technical issues related to inventory and order management, tax and compliance, processing orders, and maintaining their AbeBooks accounts.
The French Customer Support Associate acts as the primary interface between AbeBooks and external sellers, providing email and phone support for their AbeBooks business. The successful candidate has an immediate, distinct effect on the AbeBooks customer experience. A Customer Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.
Key job responsibilities
* Provide prompt and efficient service to AbeBooks sellers by email and phone.
* Support sellers with technical issues related to inventory and order management including the appropriate escalation of issues when necessary through the appropriate channels.
* Provide sales tax, VAT and compliance support to sellers.
* Meet and maintain exceptional performance metrics such as quality, productivity and first contact resolution.
* Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channels including improvement suggestions.
A day in the life
* B2 or above fluency in both written and verbal communication and French language
* Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment.
* Demonstrated experience of at least 1 year in a front-line external facing role requiring email, voice or message board type of interactions with customers.
* Experience in a technical support process for web enabled software products or services.
* Strong prioritization and time management skills.
About the team
AbeBooks, an Amazon company, is a global online marketplace for books and collectibles, with hundreds of millions of new, used, rare and out-of-print books listed for sale by thousands of sellers.
Basic Qualifications
* B2 or above fluency in both written and verbal communication and another supported language
* Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment.
* Demonstrated experience of at least 1 year in a front-line external facing role requiring email, voice or message board type of interactions with customers.
* Experience in a technical support process for web enabled software products or services.
* Strong prioritization and time management skills.
Preferred Qualifications
* Experience troubleshooting technical systems with customers.
* Some knowledge of database tools.
* Experience in training, coaching or mentoring.
* Fluency in more than one language (German, Spanish, French or Italian)
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The candidate should have completed the required education and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly.
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