Apprentice

Apprentice

Roles & Responsibilities for the role will be as follows:

• The incumbent would be responsible for management of the operational tasks of the PLU 

function. These would include

• Managing the central administrative tasks of the Learning Management System (LMS) end-to-end

• Creating content on the LMS such as assessments, learning plans, enrolments and sessions, 

uploading of courses, documents and other learning related material etc.

• Managing learners on the system – addition/deletion/modification of Groups, enrolment of 

learners to learning programs, managing attendance updation etc.

• Ensuring the periodic monitoring of course content to ensure relevance

• Supporting the business/site LMS Admins when required

• Providing first level technical support on learner issues

• Investigating and resolving any data or system inconsistencies

• Managing the standard (central) communication of the PLU to learners, such as invitation emails, 

feedback emails, reminders, etc.

• Addressing operational queries received on the functional mailbox or redirecting as appropriate

• Managing the end-to-end logistics of PLU programs and events in Mumbai and coordinating to 

ensure execution of the same with the relevant parties outside of Mumbai

• Follow-up with users to ensure completion of mandatory processes such as feedback submission, 

creation of action plans and IDPs, etc.

• Managing reporting, MIS, tracking and database management of all LMS related activities

• Adherence to SLAs and TATs

• Ad hoc functions related to L&D operations