REF37117B-Director - Dgtl. Trnf.

REF37117B-Director - Dgtl. Trnf.

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

- End to end Transformation program management, ensuring delivery against the committed client outcomes - Setting up Transformation practice, governance mechanism working closely with the clients - Understand client digital transformation needs/way forward, accordingly, provide customized solutions - Responsible to drive Digital Transformation and Continuous Improvement engagement working in collaboration with WNS Technology team. - Identify partnership/consulting engagements to uplift client CX/business outcomes as well as generate additional revenue for WNS - Adherence to internal protocol around project identification, execution etc. through design thinking workshops, due-diligence, re-imagining customer journeys, blueprinting activities etc. keeping in mind customer effort reduction, improving straight through processing etc. - Team/people management, talent development - Partnership with clients in identification and execution of strategic projects - Excel in developing strong stakeholder dialogue, across all levels (both WNS and client)

Qualifications

- Minimum academic qualification: MBA (preferred), College Graduates (15 Years) basis our specific role requirement - System working knowledge required: Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet, and web-based applications) - Well versed with contact center digital platforms, technologies, automation, analytics etc. - Experience in driving large-scale Contact Center Transformation enagement - Language proficiency (English) - Good/ Excellent - Should possess good analytical skills, communication, and negotiation skills. - Excellent knowledge of Excel, Word, Power point & Minitab. - Certified Blackbelt - Project management and design thinking practioner - P&C Insurance experience - CX Transformation experience - Action and results oriented, self-driven person with high energy level, analytical and structured, quality focused and adaptable - Flexible and capable of domestic and international travel

Experience Level

Executive Level