Technical Support Associate Engineer

Technical Support Associate Engineer

Eaton is hiring for the role of Technical Support Associate Engineer!

Responsibilities of the Candidate:

•  Responsible for answering customer emails within TAT
•  Responsible for Handling Cross-reference requests from customers
•  Develop competitor cross-references for Eaton's New Product Releases
•  Provide Pre-sale support like product selection, product configuration, and budgetary quotes
•  Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
•  Maintain and expand the product knowledge base available to all internal and external teams
•  Use Enterprise-wide tools, SharePoint, Share drive, etc. to address customer concerns
•  Maintain a high level of customer satisfaction by his work by keeping NPS/CES up to the mark

Requirements:

• Graduate in Engineering (Electrical/ Electronics/ Electronics & Telecommunication)
• Good understanding of technical aspects of Electronics Components, Assemblies, and their related applications
• Problem-solving, and product troubleshooting skills 
• Ability to understand and resolve Tier-1 customer issues independently
• Should be able to interpret customer specifications, drawings, and schematics
• Excel spreadsheet knowledge would be an added advantage
• A basic understanding of ERP, PLM, CRM, and other enterprise-wide tools would be an added advantage
• Strong customer focus and interpersonal skills
• Self-motivated to identify and prioritize assigned work 
• Strong technical and analytical skills
• Abilities within Adobe and Microsoft Outlook
• Good written communication and verbal communication