Assistant Manager - Cloud & Security Customer Service Operations
Hindustan PaperPune
Not disclosed
Work from Office
Full Time
Min. 8 yearsJob Description
Assistant Manager - Cloud & Security Customer Service Operations
About Company
TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsJob Description
POSITION DESCRIPTION SUMMARY
SBU: EDITS Function: TNO
Grade : Location : Pune
Position Title: L2 (B3-1)
Reports to (Title): Delivery Head Total Staff Controlled: NA
Position Summary – Senior Security Analyst (L2)
Key Objective / Purpose of the Job:
· Need to have extensive experience in FortiGate FortiManager & FortiAnalyser, CheckPoint Firewall (VNF) , Fortigate FG-VM04 (VNF) Checkpoint MDS and Checkpoint MLM /
· Cisco 600V (VNF) Iornport Email Gateway, Proxy Appliance ,Cisco ISE
· Should identify, troubleshoot and resolve any hardware, software or configuration related incidents observed on any equipment across network.
· Need to work in Flexible shift time
· Support for a variety of security services and platforms
· Provide Support for L2 Escalated cases and detailed analysis of security alerts
· Providing security operations, maintenance functions, and troubleshooting
· Monitoring of health of Security Components & sanity checks
· Performs deep-drive incident analysis by correlating data from various sources
· Determines if a critical system or data set has been impacted & advises on remediation
· Configure, manage and operate: Firewall, URL Filtering, SSL VPN, NSM, etc. and elements which are deployed to secure large networks
· Licenses management & Backups and Restoration
· Continually striving to reduce customer-impacting outages/degradations and restoring service Responsible for preparing Method of Procedure for any configuration changes and follow Change management procedures.
· Should have good Knowledge and working experience on Cisco, Checkpoint , Fortinet Security
· Products (Firewall & IPS) is an added advantage.
· Should be skilled in Firewall and VPN troubleshooting.
· Responsible for leading any planned scheduled maintenance activities.
· Should be able to lead any incident calls with OEM technical support and provide any inputs required for restoration. Resolve Customer Escalations.
· Type of Experience: Global | Build and Manage | Tech Lead / Architect | Strong Customer liaising skills/exp
· Administration of Enterprise Web Content Filtering platform
· Web Content Filtering – Blocking / unblocking for – DOT / Internet Watch Foundation (IWF).
· Configure, manage Reports - Dashboards and Reports
· Coordinate with Security & Network team, vendors and customers to resolve critical events;
Other Security Skills
· Should have knowledge on Fortigate FG-VM04 (VNF) Checkpoint MDS and Checkpoint MLM /FortiGate FortiManager & FortiAnalyser, CheckPoint Firewall (VNF) ,
· Cisco 600V (VNF) Iornport Email Gateway, Proxy Appliance ,Cisco ISE
· Should have good Knowledge and working experience on Firewall, IPS (Fortinet, Checkpoint), Proxy
· Should have understanding on Cloud and Cloud security
· Need to have knowledge on VNF environment e.g. Checkpoint VNF
· Resolve Customer Escalations.
· Act as a key SPOC for L3 Incidents.
· Type of Experience: Global | Build and Manage | Tech Lead / Architect | Strong Customer liaising skills/exp
· Required Skills
Ø Technical
Configure & Manage: Firewalls, VPN, IDS, IPS, UTM devices hardware and software operation. Strong understanding of network and security technologies
Hand on skills in configure, administer, and document firewall infrastructure.
Deep knowledge on working with Checkpoint /FortiGate/ Firewall
Maintain High Availability and Clustered firewall environments for customers using Check Point High Availability. Managing Check Point Smart Console Dashboard.
Proven Knowledge of IPS Software blades and others.
Deep understanding of VNF Related Deployment
IDS/ IPS Threat Monitoring and Tuning on Smart Console.
Knowledge of network protocols (EIGRP, OSPF, BGP, RIP, VLAN, TCP/IP, etc.).
Ø Functional
Problem-Solving abilities will help stay on top of issues besides helping in resolving the same smoothly & efficiently.
Good Interpersonal skills matters.
Systems and process knowledge are key drivers on the job.
Ø Behavioral
Systematic approach towards work areas.
Good analytical skills
Ability to work in team
Should be able to cope up excellently under stressful circumstances.
Good communication skills
II) Person Specification:
a) Essential Qualifications:
Candidate must possess at least a Bachelor of Engineering/Technology (Telecommunication/ Computers) or equivalent degree with 6-8 years of work experience Certifications: CCNA, CCNP Security, Fortinet, Checkpoint or equivalent certification
Skills
checkpoint, checkpoint mds, checkpoint mlm, fortinet, fortigate, fortimanager, fortianalyser, firewall, vpn, intrusion prevention system, intrusion detection system, unified threat management, cisco vnf, cisco ise, security operations, incident management, escalation management, troubleshootingJob role
Work locationPune
Pune
DepartmentIT & Information Security
Role / CategoryIT Security
Employment typeFull Time
ShiftDay Shift
Job requirements
ExperienceMin. 8 years
About company
NameHindustan Paper
Job posted by Hindustan Paper
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