Bus Process Delivery Specialist - Risk and compliance

Bus Process Delivery Specialist - Risk and compliance

Skill required: Risk and compliance - Risk Management Designation: Management Level - Team Lead/Consultant Job Location: Bengaluru Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com    What would you do? The Software and Platform vertical helps the world’s leading platform companies accelerate, scale and improve their businesses as their most trusted, innovative, comprehensive and experienced partner. You will be working as a part of the Risk & compliance team which is responsible for helping clients and organizations identify risks and create mitigation plans. In Risk Management you will be responsible for anticipating, plan for, and react to risks and issues to the project, including categorizing their severity, taking into account the likelihood of occurrence, mitigation & contingency planning. You will be expected to follow an agile approach that builds risk management into scrum roles, artifacts, and events and helps in continuous project delivery. What are we looking for? •Ability to work well in a team •Adaptable and flexible •Written and verbal communication •Ability to handle disputes •Effective Verbal Communications- Ability to verbally engage in a concise manner with stakeholders to share opinions or information to convey meaning, construct shared understanding, or promote action ? Effective Written Communications- Create, deliver, or exchange concise written documentation with thoughts, opinions, or information to convey meaning, construct shared understanding, or promote action. Provide clear meaning to the audience by using correct grammar, sentence structure, punctuation, and style •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your primary interaction is within your own team and your direct supervisor • In this role you will be given detailed instructions on all tasks • The decisions that you make impact your own work and are closely supervised • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work • Please note that this role may require you to work in rotational shifts •Problem Solving- The process of working through the details of a problem to find a solution. Able to capture, type and search accurate information ? Critical/ Analytical Thinking – A process of conceptualizing, applying, analyzing, synthesizing, and evaluating information gathered from, or generated by, observation, experience, reflection, reasoning, or communication, as a guide to belief and action ? Microsoft Office Suite - Demonstrate skills and experiences related to the implementation and use of the Microsoft Office Suite, a package of office productivity software (e.g., Word, Excel, OneNote). Typing speed of 30 WPM with 98% accuracy Roles and Responsibilities Roles & Responsibility Team Management: • Manage a team of Team Leads, analysts & Sr Analysts (team size of approx. 40 analysts and 4 Leads). Span of control depends on process dynamics. • Drive effective Team governance to ensure timely coaching and feedback delivery, effective team engagement, proactive attrition management • Drive Quality, Controls and data security requirements within the team. Process Management: • Manage the work intake process through defined Process Change Request methodology • Manage capacity utilization globally for the process tower • Manage overall process, meet & exceed all SLAs, Ops metrics & deliverables • Collaborate with Operations Manager and Team Leads to share ideas and lessons learned • Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; execute implementation of improvements • Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables • Perform process RCA and drive continuous improvements • Foster culture of process improvements and drive key projects to execute expected productivity targets. • Drive Operational excellence in operations as per Accenture’s standards. • Create Process Documentations, various reporting and MIS for client and Accenture Leadership review. Client Management and Deliverables: • Client Interfacing role i.e. On a regular basis interact with Accenture’s clients and provide defined services. • Drive Governance structure for the team with clients i.e. WBRs, MBRs, QBRs and other related governance. • Perform required analysis and reporting as required with clients. • Attend client requests with utmost urgency and priorities • Handle and timely escalate any potential risks within the process • Understand and act in compliance with Accenture and its client’s policies and procedures about Data Protection.