Assistant Manager - Service Now Developer

Assistant Manager - Service Now Developer

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Manager, Service Now Developer

Join a specialized team at Genpact that helps clients make the most of the ServiceNow platform. Our ServiceNow Center of Excellence (COE) harnesses the power of innovation and creativity to propel digital transformation. We lead the way in driving cutting-edge solutions, making a real impact by transforming businesses and elevating customer experiences.

Responsibilities

• Work independently and as part of a team with other Genpact colleagues at all levels.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Interact with clients on a regular basis through face-to-face meetings, video/teleconferences, and email to understand client's processes and business problems.
• Working with Global and European clients to identify industry lead practices and implement them in engagements.
• Review user stories to understand requirements and technical architecture documentation for solution.
• Developing across the ServiceNow stack (e.g., Mobile, Portal, HRSD, ITSM)
• Develop integrations leveraging point-to-point interfaces, WebServices (REST/SOAP), file-based transfers.
• Provide insight and expertise into the ServiceNow configurations and custom application development.
• Responsible for unit testing and end-to-end testing of the technical development and fix related defects until final deployment across sub-production and production environments.
• Create the technical documentation, technical design documentation, build/configuration documentation and release notes.
• Troubleshoot and resolve issues in ServiceNow applications and integrations.
• Stay up to date with ServiceNow releases and contribute to continuous improvement efforts.
Qualifications we seek in you!
Minimum Qualifications / Skills

• Bachelor’s degree in software engineering, Information Systems, or equivalent;
• Relevant (depending on the band) years of experience in ServiceNow development.
• ServiceNow implementation experience in large complex environments is required.
• Experience in designing and maintaining ServiceNow applications and components.
• Understanding ServiceNow architecture and best practices.
• Strong expertise in ServiceNow Integration Hub and experience with REST, SOAP, and JSON.
• Proficiency in JavaScript and ServiceNow scripting.
• Experience with software collaboration tools such as Jira, Rally, etc.
• ServiceNow certification(s) is a plus (CSA, CAD, CIS).
• Proven problem-solving and analytical abilities.
• Excellent communication and collaboration skills.
• Capability to work both independently and collaboratively.

Preferred Qualifications/ Skills

• Relevant years of experience in ServiceNow development including experience in JavaScript, HTML, CSS, and ServiceNow scripting languages.
• Experience with ServiceNow modules such as ITSM, ITOM, ITBM, CSM or any other module is preferred
• ServiceNow Certified System Administrator (CSA) certification is preferred but not required.
• Excellent problem-solving and communication skills.
• Ability to work collaboratively in a team environment.
• Experience with software development methodologies such as Agile or Waterfall is desirable.
• Knowledge of ITIL processes
• Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.