Service Management Practitioner

Service Management Practitioner

Project Role : Service Management Practitioner
Project Role Description : Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.
Must have skills : Scrum
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: The Change Management Specialist will be responsible for developing and implementing change management strategies and plans that maximize employee adoption and usage while minimizing resistance. The role will focus on the people side of change, including changes to business processes, systems, and technology. The primary goal is to drive faster adoption, higher ultimate utilization, and greater proficiency of the changes impacting employees. Roles & Responsibilities: - Develop and execute change management strategies and plans to support the adoption of new systems, processes, and behaviors. - Identify and analyze the impact of changes on various stakeholders and develop appropriate strategies to engage them. - Conduct stakeholder analysis to identify key influencers and develop tailored engagement plans. - Facilitate communication between stakeholders to ensure alignment and understanding of change initiatives. - Develop and maintain relationships with key stakeholders to ensure ongoing support for change initiatives. - Create and implement communication plans to keep stakeholders informed of upcoming changes, the reasons for the changes, and the benefits they will bring. - Develop clear, concise, and compelling communication materials such as emails, newsletters, presentations, and intranet content. - Ensure that communication is consistent and aligned with the overall change strategy. - Identify training needs and develop training plans to support the adoption of new systems and processes. - Work with training teams to develop training materials and deliver training sessions. - Provide ongoing support to employees as they transition to new ways of working. - Assess the impact of changes on the organization and develop plans to mitigate risks and address resistance. - Conduct readiness assessments to determine the organization’s preparedness for change. - Develop and implement action plans to address gaps in readiness and ensure a smooth transition. - Develop and implement metrics to measure the effectiveness of change management initiatives. - Monitor and report on the progress of change initiatives and the achievement of desired outcomes. - Identify areas for improvement and make recommendations to enhance the effectiveness of change management efforts. - Identify opportunities to improve change management processes and methodologies. - Stay up-to-date with industry best practices and incorporate them into the organization’s change management approach. - Foster a culture of continuous improvement and innovation within the organization. Professional & Technical Skills: - Must To Have Skills: Proficiency in Change Management. - Good To Have Skills: Experience with project management tools. - Strong understanding of project management principles and methodologies. - Excellent organizational and time management skills. - Ability to analyze and interpret project data and metrics. - Effective communication and interpersonal skills. Additional Information: - Bachelor’s degree in Business Administration, Organizational Development, Human Resources, or a related field. - Minimum of 3-5 years of experience in change management or a related field. - Prosci Change Management Certification or similar certification is preferred. - Strong understanding of change management principles, methodologies, and tools. - Excellent communication and interpersonal skills. - Ability to influence and engage stakeholders at all levels of the organization. - Strong project management skills and the ability to manage multiple priorities. - Ability to work independently and as part of a team. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).